Ordering Policies
Ordering by phone, fax or email
If you prefer not to order online, you may order by phone, fax or email.
To order by phone, just call 1-800-884-4967 (toll free in U.S. and Canada) or 1-802-863-0085 (international). We'll connect you with a trained engineer who can help you with your order. Don't worry, we answer the phone promptly and won't keep you on hold. Our business hours are Monday to Thursday 8:00am to 5:30pm ET, Friday 8:00am to 5:00pm ET.
To order by fax, please send your order to 1-802-863-1193. If you don't have terms and we don't have credit card information on file for you, then we'll contact you to get payment information.
To order by email, please send an email to sales@instrumart.com.
Payment methods we accept
We accept Visa, MasterCard, American Express and Discover credit cards. The credit card must have a US or Canadian billing address and must be issued by a US or Canadian bank. Please call us about using credit cards from other countries.
You can request NET 30 terms for orders of $200 and more. If you wish to request terms, please fill out a credit application and fax it back to (802) 419-4986 or email it to credit@instrumart.com with a copy of your order. Please note that we will not process any credit applications that are received without a copy of your web quote or a purchase order. We will also need a contact person's name to notify of the status of your request for terms.
You can also prepay by check (free) or by wire transfer ($25 fee). Please call 800-884-4967 to set up a wire transfer.
Sales tax
Due to the number of states enacting economic nexus laws, Instrumart will begin charging sales tax in many states over the course of 2020. When ordering from us, please submit an exemption certificate or direct pay permit for every state for which you have an exemption (multi-state certificates are acceptable).
When completing the exemption certificate(s), please list on the form all products that you purchase from us that are exempt from tax. If everything you buy from us will be exempt, please indicate this on the form. Fill in the seller section with: Instrumart, 35 Green Mountain Drive, South Burlington, VT 05403-7824.
Canceling an order
To cancel an order, please call 800-884-4967. For orders of in-stock items, we need to receive your cancellation request by 3pm so that we have time to stop your order from shipping. For orders of non-stock items cancellations are at the discretion of the manufacturer or engineering.
Non-cancelable / non-returnable orders
Orders indicated as "Non-Cancelable / Non-Returnable" shall be considered non-cancelable, non-returnable, and non-reschedulable UPON PLACEMENT OF ORDER. Customer assumes full liability for any product that:
a. Is being held in inventory for customer, or
b. Has been ordered from and manufactured by our supplier, or
c. Is work-in-process or pre-built by our supplier, or
d. Has been shipped to customer.
We will make every effort to accommodate changes in customers' delivery requirements. However, we may be unable to make changes. If changes can be made, customer is responsible for any charges passed along from our supplier.
Questions?
Feel free to give us a call at 1-800-884-4967
